WASHINGTON: The United States will hold Southwest Airlines responsible for a surge in flight cancellations and reports of poor customer service, reported Sputnik, quoting Transportation Secretary Pete Buttigieg on Tuesday.“Southwest passengers have experienced unacceptable disruptions and customer service conditions. I have made clear to their executives that our department will hold Southwest accountable for making things right with their customers and employees,“ Buttigieg tweeted.Buttigieg also called on other airlines to cap fares on certain routes to help people impacted by Southwest’s cancellations get home.Southwest is unable to locate where their own crews, passengers, and baggage ar
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