ROCHESTER, N.Y. — More than 50 residents from Waterview Heights Rehabilitation and Nursing Center have been moved to Lilac Manor Rehabilitation and Nursing Center, a one-star facility, following the closure of Waterview.
RELATED: Five remaining Waterview Heights residents set to be discharged to Lilac Manor
Family members said they had little choice in the matter and hoped their loved ones would be moved to a facility with a higher rating from the Centers for Medicare and Medicaid. However, the star rating does not tell the entire story, and experts have encouraged families to visit facilities and read the most recent inspection reports.
Family members complained that at Lilac Manor, they could not do that. The last available Department of Health certification survey for public view was done more than two years ago, on June 6, 2024.
READ MORE: News10 Investigates: Waterview residents brought to one-star Rochester facility
DOH inspections
The Department of Health is supposed to inspect nursing homes every nine to 15 months, but it took more than two years for Lilac Manor. The most recent inspection, completed in August, is still not available for the public to view on the Department of Health website.
Elder advocates have long complained that Department of Health oversight of nursing homes is insufficient.
“They also are to enforce the laws and regulations—federal laws and regulations and New York state laws and regulations. And they are not doing a good job of that,” advocates said.
Last investigation at Lilac Manor
According to public records, the last complaint inspectors investigated at Lilac Manor was in May concerning a mouse infestation. Inspectors found droppings “in the fifth floor dining room” and “in the basement,” and one resident stated “they had seen a mouse in their room the night before,” records showed.
Leaders at Lilac Manor said they have rectified the problem by hiring a new pest control company that visits weekly rather than monthly.
DOH response
A Department of Health spokesman wrote, “While the recertification surveys cited are overdue, recertification surveys are only one component of the department’s oversight of nursing homes. The department also conducts complaint and incident investigations, including onsite investigations, throughout the year.”
News10NBC has still not gotten a copy of the recertification inspection completed in August.
Lilac Manor leaders have encouraged families to visit the facility and bring any concerns to an administrator.
Related stories
News10NBC’s Deanna Dewberry has extensively investigated the conditions at Waterview Heights, winning a New York Emmy Award over the weekend in the Health/Medical News category for her coverage. Here’s just some of her coverage:
News10NBC Investigates: Over 70 residents remain at Waterview Heights, still needing new placements Consumer Investigation: Waterview resident said he’s kicked out without notice, left homeless News10NBC Investigates: Waterview’s plan to find beds for more than 160 residents News10NBC Investigates: Going inside nursing homes to see whether they’re following transparency laws Investigates: Exclusive video inside Waterview Heights sheds light on resident’s fall from window Consumer Investigation: 5 of the worst-rated nursing homes in Monroe County overdue for state inspections Consumer Investigation: Waterview Heights closure forces more than 160 residents to find new care placements Consumer Investigation: Inspection raises questions about deaths of 4 residents News10NBC Investigation: Allegations of neglect at Waterview Heights Nursing HomeNews10 Investigates: More than 50 Waterview residents moved to Lilac Manor WHEC.com.
Hence then, the article about news10 investigates more than 50 waterview residents moved to lilac manor was published today ( ) and is available on News10NBC ( Middle East ) The editorial team at PressBee has edited and verified it, and it may have been modified, fully republished, or quoted. You can read and follow the updates of this news or article from its original source.
Read More Details
Finally We wish PressBee provided you with enough information of ( News10 Investigates: More than 50 Waterview residents moved to Lilac Manor )
Also on site :
- Watch Samuel L. Jackson Become Texas’ New Crime Kingpin in Explosive First ‘Frisco King’ Teaser Trailer
- Julia Stiles to Honor Late Co-Star Heath Ledger in Heartwrenching ‘Dancing with the Stars’ Dedication Night
- Maksim Chmerkovskiy Issues 3-Word Response to Carrie Ann Inaba’s Controversial Critique of Jenna Johnson’s Week 5 Dance