Ombudsman orders payout over poor response to homeless woman ...Middle East

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Ombudsman orders payout over poor response to homeless woman
Poor complaint handling and failure to consider a resident’s situation led to Brighton and Hove City Council being ordered to pay compensation to a mother and daughter. The mother, referred to as Miss X in the Housing Ombudsman’s decision, complained that the council had not properly dealt with her daughter’s homelessness application. The daughter, referred […]

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