ROCHESTER, N.Y. — The Genesee Co-op Federal Credit Union in Rochester is being impacted by an outage hitting a number of credit unions nationwide.
The core banking provider used by Genesee Co-op and other credit unions, Sharetec, experienced a significant infrastructure failure at the data center that hosts their systems. The issue was caused by equipment damage following a cooling system failure at the facility.
Leaders at Genesee Co-op told News10NBC Investigative Reporter Jennifer Lewke the accounts are safe and secure, but debit cards can only be used to get a limited amount of money at the moment, and members are not able to access mobile and/or online banking.
The Credit Unions say there has been no data breach or unauthorized access to data. This is a service availability issue, not a security incident.
Genesee Co-op says Sharetec is working to get all the core systems back online first, then mobile and online banking. There’s no definitive timetable on when that might be.
Check back later for any updates as we learn more.
Genesee Co-op Federal Credit Union in Rochester hit by nationwide outage WHEC.com.
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