When Donald Trump ran for office, he promised not to "touch" Social Security. However, the administration was quick to make sweeping changes at the Social Security Administration (SSA), when Trump brought in Elon Musk to streamline some of the government's processes, while also cutting jobs.
Now, experts are saying that seniors and those with disabilities are starting to feel the pain of the changes at the SSA—which AFGE says lost more than 7,000 employees in 2025—and it's having a "catastrophic" effect on some of the country's most vulnerable populations.
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On Apr. 23, 2026, democrats in the U.S. Senate released a report stating that the changes to the SSA were having a “catastrophic” effect on those who rely on the benefit system, namely, seniors and those with disabilities.
“Despite his campaign promises to ‘not touch’ Social Security, Donald Trump has taken a wrecking ball to the Social Security Administration (SSA), jeopardizing Americans’ access to their hard-earned benefits,” Senator Elizabeth Warren’s office said in the new Social Security War Room report, according to Newsweek.
The report went on to criticize Trump and the SSA Commissioner, Frank Bisignano, for their roles in slashing staff and services at critical locations, including in-person locations and through the agency's national phone service, which the report says makes it "harder for seniors to claim their benefits, solve problems, or just get answers to their basic questions."
Related: 10 States Are Temporarily Closing Social Security Offices. Is Your State on the List?
Social Security Offices Are Closing Across the Country
The report isn't just hyperbole, either. If you go to the agency's website, you can see the number of closures and delays affecting in-person services across the country. The SSA made headlines earlier in the week for the number of states experiencing disruptions, with some closed to in-person services indefinitely. Some states have multiple offices closed right now, which makes it harder for residents to get assistance.
It's easy to see how these disruptions could be hard on those who need to meet face-to-face with SSA service representatives for help, especially those who may need to have an advocate or caregiver by their side to help them navigate the process.
Related: Financial Expert Jim Cramer Endorses Controversial Social Security Solution That Will Infuriate the Rich
The SSA Has Delayed the Rollout of a New Management System
While it doesn't seem like there are any plans to increase the number of SSA employees working directly with Americans, the agency has been floating the rollout of two major systems that will help agents manage their caseloads, including the National Appointment Scheduling Calendar (NASC) and the National Workload Management (NWLM) system.
The system is meant to help the agency deal with the loss of those 7,000 employees; those who work within the agency are skeptical about how much of an improvement the customer service experience will actually be, according to the Federal News Network. That's because the agents will deal with people from all across the country, and they may not be as up to date on local rules and guidelines, which could increase confusion or even reduce the benefits people can receive.
However, that concern could be a moot point at the moment, since the agency has delayed the rollout at least twice since announcing the systems upgrade, according to the publication.
Disclaimer: This article is for informational purposes only and does not constitute financial advice.
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