Five Guys is catching some heat from customers.
The multinational fast food chain that prides itself on burgers, hot dog and fries took to social media to announce a change coming to one of its products, but the response they received from loyal customers was likely not what they expected.
began, "Introducing our NEW fry bags ?❤️."
The franchise further clarified that they would now be serving fries in paper bags, ensuring that nothing has changed, writing, "We're still using the same fresh-cut potatoes and generous portions, but this new packaging helps fries hold their texture and keeps takeout and delivery fresher, longer."
In addition to the benefit of freshness, the chain also added, "We're also proud to share that these bags are made from biodegradable natural kraft paper and are food-grade, grease-resistant, BPA- and PFAS-free. ♻️."
View this post on InstagramBut many chimed in the comments to file complaints about shrinking portion sizes, bringing into question the point in the post that ensured they would remain unchanged.
"Can confirm that the portion I got definitely changed so ?? not loving that for $6 fries," one customer claimed, as another noted, "Portions have changed, therefore lower the prices then! Less fries = charge less!"
Someone else chimed in, "But you did change the portions ?it used to be all inside the bag full to the brim from a small fry," as another expressed, "Portions are definitely smaller at least at my location."
"Yeah no, I’ve had it a couple of times and the fries are DEFINITELY less," someone from Canada added, as another declared, "Yes, I agree with others. The amount of fried we get now is a lot less. A large used to feed our whole family, now a large doesn’t cut it."
"This post didn’t go as planned, huh?"
Others say their portions remain unchanged, noting, "Yeah I noticed the new bag when I went last night! But, I can confirm that I did still get a generous proportion from my location! ?????♀️ thank you! ???"
A Five Guys employee seemingly chimed in, questioning the comments by explaining, "I don’t understand the comments saying portions are smaller, cause it’s not true. We’re still dropping the same amount of fries in the basket filling the bags with the topper?? I actually prefer the fry bags because I feel like the customers get more FRIES! The bags fit more than the cups people."
All the portion-size talk worried one customer, who stated, "Uhhhh Ohhhh comments are saying smaller portions??? @fiveguys We ❤️Five Guys. Don't change on us."
And then there was one who came with a solution that honestly, doesn't sound like a bad idea: "Honestly just dump em on top of the burger and we good ?."
Over on Reddit, someone who seems to work at Five Guys shared results of a test, underscoring what the other employee commented. In the findings, they noted that "it appears that the bags actually hold more fries than our standard cups used to!"
Parade reached out to Five Guys for a comment, but has yet to hear back.
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