University of Mississippi Medical Center clinics statewide are expected to resume normal operations and scheduled appointments Monday after being closed for over a week due to a Feb. 19 cyberattack, according to hospital officials.
“It will take some time to fully recover and to investigate this criminal attack on our network systems,” said Dr. LouAnn Woodward, vice chancellor for health affairs for UMMC, in a Friday statement.
Clinics will begin reaching out to patients to reschedule canceled appointments Monday and will be open for extended hours and days to accommodate patients as soon as possible, the hospital said.
Patients across Mississippi, including children with complex medical conditions, have missed health care appointments and surgeries since the attack, which compromised the health care system’s IT network and forced the medical center to shut down all of its network systems, including its electronic patient health records. Experts warned that the hospital system could face weeks or months of recovery following the attack.
UMMC can now access patient records, the medical center said Friday in a social media post. Phone lines and internet are also working, allowing UMMC to resume regular patient call center operations.
The electronic health record will come online Saturday, and patients will then have access to their MyChart accounts.
The academic medical center is one of Mississippi’s largest providers of specialty health care and operates the state’s only Level 1 trauma center, which is equipped to handle the most severe medical emergencies.
UMMC has not yet publicly described how extensive the attack on its computer systems was or if any data was compromised. In a Tuesday interview with SuperTalk Mississippi, Woodward confirmed the attacker made financial demands.
Federal agencies, including the FBI, the Department of Homeland Security and the Cybersecurity and Infrastructure Security Agency, have been assisting Mississippi’s largest public hospital since Feb. 19.
“This was not just an attack on UMMC; it was also an attack on our patients, students, faculty and staff,” Woodward said in a statement.
UMMC hospitals and emergency departments have remained open as the hospital recovers from the cyberattack.
Patients with time-sensitive needs, including prescription refills or postoperative care, can call the UMMC Triage Line at 601-815-0000.
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