Less than a day before it was scheduled to depart on an 11-night cruise, Celebrity Cruises sent out the dreaded email no prospective voyager ever wants to receive.
According to Cruise Industry News, the fan-favorite cruise band informed customers that their planned trip aboard the Celebrity Infinity was officially canceled, owing to technical issues aboard the ship.
“During our previous voyage, the ship experienced a technical issue, and while our experts have been working diligently, we need additional time to complete necessary assessments and repairs,” Celebrity said.
“After carefully considering all options, we’ve made the difficult decision to cancel the February 16, 2026, sailing," the cruise line continued. “We sincerely apologize for this unexpected change and the disruption this causes to your travel plans.”
As mentioned above, the Celebrity Infinity was originally slated to depart for an 11-night cruise from Greece's Port of Piraeus on February 16. Due to the issues onboard the ship, however, Celebrity has issued a full refund to customers who paid for any portion of their cruise.
“As a gesture of goodwill, you’ll also receive a Future Cruise Credit worth 100 percent of your cruise fare, valid for any Celebrity Cruises sailing within the next year,” Celebrity added.
Similarly, the cruise line mentioned that any guests who booked a flight through the brand's Flights by Celebrity program will be contacted by workers to discuss return flights home. Anyone who booked their flights independently will be reimbursed up to $200 per guest for domestic flights and $400 per guests for international flights.
“We will also reimburse up to two nights of hotel accommodations, at up to $300 per night, to support you as you make new flight arrangements," Celebrity explained.
“While we can’t give you back the time invested in your vacation, we are committed to ensuring you feel fully supported as you adjust your plans,” the company apologized.
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