If you’ve ever unwrapped a gift, realized it wasn’t quite right, and thought about returning it, this holiday season might make you think twice. The days of hassle-free returns are changing, and shoppers are noticing that sending packages back isn’t always free. What used to be a simple process of mailing an item and getting your money back is now costing more people than ever, thanks to new policies sweeping across retailers nationwide. Major retailers like Macy's, T.J. Maxx, Marshalls, Amazon and more are charging new return fees this year.
Which Retailers Are Charging New Fees
Several big-name stores have started deducting return fees from mailed purchases, sometimes called restocking fees. Marshalls and T.J. Maxx now charge $11.99 per package, while Macy’s deducts $9.99 unless you join their free Star Rewards program. JCPenney takes $8, and J.Crew charges $7.50 per returned package.
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View this post on InstagramOther stores are following suit: Zara charges $4.95 per return request, Dillard’s imposes a $9.95 label fee plus restocking charges and Urban Outfitters deducts $5 for most mailed returns. Even large online retailers like Amazon may charge a fee if you don’t use their box-free, label-free in-person drop-off options at Kohl’s, Whole Foods or Staples.
Related: Target Just Made a Huge Change to Its Delivery Service—Here's What It Means for Your Holiday Shopping Plans
According to the National Retail Federation, nearly three-quarters of all stores now charge some type of return fee, meaning the money you thought you’d get back won’t always make it into your pocket. Some retailers still offer free returns for in-person drops or for members of loyalty programs, but online mail-ins are increasingly coming with a cost.
How Shoppers Can Navigate the New Landscape
With these changes, it’s important to read return policies carefully before completing holiday purchases. Check whether your favorite store charges restocking fees, prepaid label fees, or additional deductions for opened items. Programs like Macy’s Star Rewards or Amazon’s Happy Returns network can help avoid extra charges. Planning ahead by knowing the fee structure can save both money and frustration.
Experts suggest keeping returns consolidated, using in-person options when possible and staying aware of loyalty programs that may waive fees. While it may feel like a surprise this season, understanding how these return fees work can help shoppers make smarter decisions and avoid losing money on gifts that need to go back.
As holiday shopping ramps up, these new return fees serve as a reminder that convenience comes at a cost. Shoppers may need to be more strategic than ever, especially when purchasing online, to ensure that returning a gift doesn’t turn into an unexpected expense.
Related: Holiday Shopping Online? Here Are the Shipping Deadlines for Top Stores Ahead of Christmas
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