Cashiers can make or break a customer’s experience. Usually, they’re the last–and occasionally–the only person a customer encounters while shopping. So, what they say can leave a lasting impact, albeit positive or negative. A Ross cashier’s question at the register hurt this woman so much that she vowed never to leave the house without makeup again.
What did the Ross Cashier say?
TikTok creator Katie Gibson (@hellokatie7) recalls the interaction in her car in a clip with over 796,000 views.
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