ROCHESTER, N.Y. — KeyBank customers faced a problem Tuesday, as some customers saw double charges on their debit cards.
A spokesperson from the bank confirmed the issue Tuesday, saying transactions from Monday were affected, and that it was caused by a “technical issue.”
They say the bank is working with customers to resolve any lingering issues. Read the full statement from KeyBank below.
“We are in the process of resolving a technical issue that caused some pending debit card transactions from November 3, 2025 to appear twice on accounts. We apologize for any inconvenience this has caused our clients and appreciate their patience as we work to resolve this issue.”
KeyBank customers double charged due to ‘technical issue,’: Bank working to resolve issue WHEC.com.
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