EASYJET is one of the UK’s biggest airlines, and with a few smart moves, you can keep costs down.
If you need to cancel your trip, here’s a quick, no-nonsense guide to cancelling an easyJet flight and avoiding unnecessary fees.
Need to bin an easyJet booking? You’ve got options, and a couple of simple tricks can stop small fees from turning into bigger ones.
How do you cancel an easyJet flight?
The quickest way to cancel an easyJet flight is online.
Open Manage Bookings on easyJet’s website or app, sign in with your email and password, or use your surname and booking reference from your confirmation email if you don’t have an account yet.
Pick the trip you want to cancel, choose Cancel, then follow the prompts. If a fee applies, you’ll see it before you confirm and pay.
Prefer to speak to someone? Contact easyJet customer services, who can cancel your flight for you over the phone or via the Help hub.
Fees and options will be confirmed before you agree.
If you’re already at the airport, visit an easyJet Help Desk and staff can assist, although options may be limited close to departure.
Can you cancel at the airport?
Yes, you can cancel your easyJet flight at the airport, but it’s usually pricier.
You can get help at an easyJet Help Desk up to two hours before departure.
Staff can cancel or change your booking, but an agent service fee typically applies.
To avoid extra charges, do it yourself in Manage Bookings on the app or website.
How much does it cost to cancel?
Cancel within 24 hours of booking and you can get a refund, minus easyJet’s cancellation fee.
It’s cheaper online. The fee is:
£49 online £55 via customer services Ian WhittakerAfter 24 hours, easyJet fares are non‑refundable.
You can still change your flight, but you’ll pay a change fee plus any fare difference.
The 24‑hour window runs from the exact time you booked, not the flight date.
Check the fee shown in Manage Bookings before you confirm, as prices and policies can change.
Step‑by‑step: cancel online in minutes
Open easyJet Manage Bookings on the website or app. Log in with your account or use your surname and booking reference. Select the flight you want to cancel and follow the prompts. Review the cancellation fee and confirm payment (if applicable). Check your inbox for the cancellation email and any refund confirmation.How far in advance do you have to cancel?
After 24 hours from booking, easyJet flights are non-refundable.
You can still change your flight or passenger name up to two hours before departure, but fees and any fare difference will apply.
If you cannot travel due to a serious illness or a family bereavement, contact easyJet as soon as possible and provide supporting documents.
Cases are reviewed individually, and outcomes can include a refund, a fee waiver to change your flight, or a voucher.
Proof, such as a medical note or death certificate, may be required.
Will I get my money back?
Most easyJet fares are non‑refundable after 24 hours.
Cancel within 24 hours of booking and you’ll receive a refund minus the cancellation fee.
Remember, it’s cheaper to do it online.
After the 24‑hour window, you won’t get the fare back, but you can still change your flight or passenger name up to two hours before departure.
Fees and any fare difference apply.
From the UK, this is £13 per flight for over-16s on all routes. However, it is £80 for Egypt, Jordan, and Israel. No charges apply on flights from Inverness and Jersey.If you cannot travel due to a serious or terminal illness, or a family bereavement, contact easyJet with supporting documents.
The airline will review your case and may, at its discretion, offer a refund, a voucher, or waive change fees.
If you do not fly, you can ask easyJet to return the government taxes on the unused ticket.
An admin fee may apply, so check with customer services before you claim.
What are my rights if easyJet cancels or you’re heavily delayed?
If your flight is cancelled, you can choose a refund for the unused part of your ticket or a reroute on an alternative flight.
If you travel and arrive more than three hours late for reasons within the airline’s control, you may be due compensation under UK rules.
Keep receipts if you have to buy food or accommodation during the disruption.
If the disruption was caused by extraordinary circumstances (for example, severe weather or air‑traffic control restrictions), compensation isn’t usually payable — though you still have the right to a refund or reroute.
How to navigate the system and avoid extra fees
Use the 24‑hour window: if your plans change, cancel within 24 hours of booking to recover most of your money. Do it online to avoid the higher “via agent” charge (£49 online vs £55 by phone).
Change, don’t cancel: outside the 24‑hour window, you won’t get a refund — but you can often salvage the value by moving the flight to a later date or different route. Make changes online (cheaper) and do it as early as possible to keep fees down.
Skip the call centre if you can: online self‑service is both quicker and cheaper than phone support for cancellations and changes.
Check your fare type: some tickets include more flexible change rules. Log in to Manage Bookings to see exactly what your fare allows before you decide.
Claim unused taxes: if you don’t fly, ask for government taxes back on the unused ticket — every little helps, and it’s money you’re entitled to request.
Keep documents handy: if you need a compassionate review for illness or bereavement, submit the requested proof quickly to maximise your options.
Book direct where possible: if you purchased via a third‑party agent, you may need to cancel or change through them, which can add time and fees. Booking direct keeps everything in your easyJet account for faster, cheaper self‑service.
Flight compensation rules
A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.
What are my rights if my flight is cancelled or delayed?
Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.
If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.
You will be able to get your money back for the part of your ticket that you haven’t used yet.
So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.
But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.
When am I not entitled to compensation?
The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.
Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.
Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).
Will my insurance cover me if my flight is cancelled?
If you can’t claim compensation directly through the airline, your travel insurance may refund you.
Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.
Remember to get written confirmation of your delay from the airport as your insurer will need proof.
If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.
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