ROCHESTER, N.Y. – A disturbing accusation of sexual assault has emerged from Waterview Heights Rehabilitation and Nursing Center. News10NBC’s Deanna Dewberry investigated the claims, which are among numerous allegations of abuse and neglect at the facility.
On Sept. 4, a resident’s granddaughter, who requested anonymity, said her aunt received a shocking call from Rochester General Hospital. “Informing her that her mother that was living at Waterview Heights in Rochester was admitted to the hospital for a sexual assault,” she said.
The resident, referred to in this story as Ann to protect her identity, suffers from dementia and resides on a floor with other residents with the condition. “My grandmother was left in her room and another resident wandered in there,” the granddaughter said.
The granddaughter said a nurse discovered blood in Ann’s undergarments after entering the room.
A study approved by Cornell and published by the National Institutes of Health highlights factors leading to “resident to resident elder mistreatment” in New York nursing homes. It concludes that fewer staff members result in more incidents of mistreatment.
“So just knowing that information from studies, you would assume that they would have more care on that floor, more supervision,” the granddaughter said.
Waterview’s most recent Department of Health inspection revealed severe understaffing, with inspectors stating it put “residents in jeopardy.” On March 2, during the day and evening shifts, there were four nurses caring for 215 residents, a ratio of one nurse for every 54 residents. That night, only two certified nursing assistants were present, a ratio of one CNA for every 108 residents.
Leaders with the Grand Healthcare System, which owns Waterview Heights, said all violations listed in the 113-page report have been corrected, including staffing shortages. In a text message regarding the alleged assault, Bruce Gendron, a Grand Healthcare System vice president said, “They [DOH] completed their investigation. They cleared the facility and staff from any violations of policy or regulatory compliance.”
Ann’s granddaughter described seeing her grandmother at the hospital as heartbreaking. “The entire time she’s telling me she wants to die. That she doesn’t want to live anymore,” she said.
A study published in the medical journal Gerontologist found that nursing home sexual assault is so traumatic that 50% of victims die within a year of the assault. The granddaughter, determined to support her grandmother, urged, “Keep your elderly close by… And just advocate and hold people accountable.”
The Grand Healthcare System’s vice president accused News10NBC of “publishing false or incomplete information,” citing HIPAA laws as a barrier to releasing information that would counter claims made by family members in News10 NBC investigations. However, he confirmed that Waterview reported Ann’s case to the Department of Health. A department spokesman stated it cannot comment on an open investigation.
Family members with complaints about nursing homes should contact the State’s Centralized Complaint Intake directly at 1-888-201-4563. Attorney General’s Office, and State Ombudsman.
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