T-Mobile has been adamant about moving away from dependence on its physical stores and instead towards a more self-reliant model. It has been aggressively pushing for the T-Life adoption, inviting backlash from customers and putting immense pressure on employees to meet the laid-out requirements. Just when we thought the carrier would not push further, an internal roadmap suggests otherwise. The push to go all-in on T-Life could redefine T-Mobile or backfire badly T-Mobile has a tendency to invite trouble, but its latest move could be the company's boldest yet. Its ambitious approach is to have almost every major customer transaction […]
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