ROCHESTER, N.Y. – Small businesses are increasingly using artificial intelligence (AI) to improve operations and help consumers. From sourcing raw materials to developing new products, AI is changing the way some small businesses function.
“Nearly 60 percent of small business owners have reported nationwide that they are using generative artificial intelligence like Google Gemini or ChatGPT,” said Jordon Crenshaw of the U.S. Chamber of Commerce.
Crenshaw highlighted a business owner who uses AI to source skincare product ingredients that are less affected by tariffs, thus avoiding passing costs to consumers.
“AI has enabled small businesses to focus less on back-end work and focus mostly with the customers that they’re working with,” Crenshaw said.
However, some small businesses, especially in small-town America, remain hesitant to embrace AI technology. Crenshaw noted that 77 percent of small businesses in New York state are concerned about inconsistent AI laws across the country.
Without federal legislation, states are creating their own AI regulations. President Donald Trump and Republicans argue that excessive regulation could hinder innovation. Last week, Sen. Ted Cruz introduced a proposal allowing AI developers to apply to waive state regulations that could impede development.
For now, the future of AI regulation remains uncertain as states continue to pass their own measures.
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