Earlier this month, United Airlines experienced a technological issue that grounded several of its flights. According to Reuters, the issue was related to its Unimatic system, which contains information about each flight. While the issue was resolved later that day, for many passengers, it still had consequences. One such customer, Jaclyn Alison (@jaclynalison), opened up about her experience in a viral TikTok, which has amassed 55,100 views.
Alison began by explaining that she first encountered an issue with United Airlines four months prior to the most recent incident. She recounted how, during a hydraulic system failure, there was an emergency landing in Salt Lake City. This led to her missing her connecting flight to Australia and was “stranded” at the airport. However, she was provided with a hotel and food voucher, and additionally gained 10,000 airmiles when she spoke to customer services.
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