PEMBROKE, N.Y. – News10NBC obtained recordings of dispatchers responding to last Friday’s deadly tour bus crash on the New York State Thruway near Pembroke. Dispatchers coordinated emergency efforts to get first responders to the scene.
“Mercy medic 2…mercy medic 3…mercy advanced 5…mercy squad response…there’s been a report of a tour bus that’s rolled over..90 eastbound lane,” a dispatcher said.
25 minutes of recordings were compiled by Genesee County Fire Wire, a social media account tracking first responder efforts. It described the audio as ‘a tough listen as times.” The dispatcher can be heard remaining calm, which is vital in such situations.
911 dispatchers are the first point of contact in emergencies. After receiving the first 911 call from a witness, the dispatcher coordinated law enforcement from various areas. They ensured all agencies had the same information.
“Both lanes both directions need to be stopped. You have a total of four helicopters in the air. Four helicopters,” dispatchers said. They also coordinated landing zones and communication with the Town of Batavia, among others.
The First Responder Foundation said managing emotions after high-stress situations is one of the hardest parts of the job. Dispatchers handle these situations without being physically present, which can still have an impact.
The City of Rochester is hiring telecommunicators and public safety dispatchers. Training can last months and may include college credit. It involves simulations, reviewing past calls, and learning technology, but much of it is on-the-job experience. More Information about training and how to apply can be found here.
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