Emrill Services has announced the promotion of Thomas Friswell to Support Services Director and member of the executive leadership team. In his new role, Friswell will lead key business divisions, including Emrill Interiors and Heights, and oversee various functions such as transport, accommodation, continuous improvement, business development, and Emrill’s Centre of Excellence.
His primary focus will be on enhancing departmental integration to support the organisation’s strategic and operational objectives, said the firm in its statement.
Since joining Emrill three years ago, Friswell has consistently demonstrated adaptability and a results-oriented approach. In his previous role as Associate Director, he took on additional responsibilities, contributing to operational growth and improved service delivery across the business, it added.
Friswell is said to boast an understanding of the operational landscape, having worked closely with both on-site teams and support services to ensure exceptional service delivery. His background in operations allows him to maintain close alignment with frontline teams, while driving efficiencies, enhancing service quality, and fostering innovation across support functions.
Emrill’s CEO, Stuart Harrison added, “Thomas has consistently gone above and beyond, taking on challenges with agility and always delivering results. His promotion reflects his significant contributions and the trust we place in his ability to further enhance Emrill’s operations. We are confident that under Thomas’ leadership, our support services will continue to evolve, enabling greater service excellence and operational alignment.”
Commenting on his new role, Friswell said, “I’m incredibly proud to be appointed Support Services Director and to join Emrill’s executive leadership team. Emrill has created a culture where people are empowered to grow, and I’ve been fortunate to benefit from this environment of opportunity, guidance and development. I’m looking forward to driving continued improvement across the business and delivering solutions that support our operations and clients.”
“Support services play a vital role in enabling success across all parts of the organisation. In this role, I look forward to working collaboratively across departments to strengthen our service delivery, elevate performance and contribute to Emrill’s continued growth,” he added.
Friswell aims to further integrate AI-powered tools and digital solutions to streamline business and operational processes, while continuing to support employee engagement and development through Emrill’s established programmes. He will also play a key role in expanding emerging business divisions, driving business development and supporting innovation-led service enhancements.
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