We have seen T-Mobile undergo some major changes this year, some of which have received quite a lot of backlash from customers. The carrier has not only hiked the prices for some of its legacy plans but has also been constantly pushing the adoption of T-Life to reduce reliance on physical stores. Just when the transitions were viewed as aggressive enough, an inside source revealed the future plans of the company, where the focus seems to be more on automation and digital-first, and the outlook is not great for many customers. As T-Mobile goes all-in on digital, customers risk losing […]
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