Balancing Automation with Human Support Key to AI-Driven CX, Says Info-Tech Research Group ...Middle East

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Balancing Automation with Human Support Key to AI-Driven CX, Says Info-Tech Research Group
source : PR Newswire ( Middle East ) () 57

Newly released insights from Info-Tech Research Group reveal that over-relying on automation can erode customer trust. To help organizations implement AI without losing the human element, the global IT research and advisory firm has published a step-by-step resource for enhancing customer...

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