The top three telecommunication service providers in the U.S. have recently faced backlash for the sales tactics they have adopted and the hidden charges added to services in an effort to sustain profits and stay competitive. Rather than focusing on improving the service quality and building customer trust, these practices appear to blur transparency in an attempt to cut costs. This has been the case with an AT&T customer recently where a trip abroad turned into a nightmare after the user was hit with a $10,000 bill. An AT&T customer was shocked to receive a $10,000 bill despite activating an […]
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