Long checkout lines at Costco may soon become a thing of the past, as the company is testing new technology designed to get shoppers out the door faster.
During Costco’s fiscal third-quarter earnings call, CEO Ron Vachris reportedly announced that the retailer is piloting a new checkout process aimed at speeding up transactions.
The concept allows customers to use their phones to scan items and pay—bypassing the checkout line entirely. This could significantly improve the overall shopping experience and reduce wait times.
“We’ve also engaged in some ‘Scan & Go done by Costco’ tests that have been extremely successful in moving people through lines and expediting transactions,” Vachris said during the call. “The early results have been very positive, with great adoption from our members.”
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While the idea isn’t entirely new—Sam’s Club has had similar technology in place for years—it marks a major step forward for Costco.
Sam’s Club first introduced its version in 2013, allowing customers to scan items via an app, though they still had to pay at self-checkout. The company later tested an updated version that enables users to scan and pay entirely within the app and is now working to phase out self-checkout lanes across the U.S.
According to Costco’s website, their new system works by letting customers scan barcodes as they shop, creating a digital cart. When they're done, shoppers can pay directly in the app or scan a QR code at a Scan & Pay kiosk to complete the purchase.
This advancement may offer a solution for customers who have long voiced frustration over lengthy checkout lines at Costco stores.
CFO Gary Millerchip also weighed in on the new tech, emphasizing that this is just the beginning of Costco’s digital evolution.
“We believe there’s still significant opportunity to increase digital engagement with our members,” Millerchip said. “We see a long runway for continued growth in this area.”
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