When a company wrongs a customer in some way, the typical procedure is to make amends in order to retain the customer and foster brand loyalty. However, one customer says a restaurant permanently lost his business after a paltry attempt to make amends for a “huge incident.”
William Seremetis (@willyumgregory) says he already knew that Los Angeles has “the worst hospitality of any restaurant scene in the entire world,” but he and his friends recently experienced something truly shocking. “We could not believe it was that bad,” he says.
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