T-Mobile has brought about many changes in its strategies and direction, and while the company aims to streamline processes and make the experience more seamless for users, the customers, however, are frustrated with the constant push for adoption of its T-Life app and the price increases that are now implemented for some of the legacy plans. Despite the employees and customers not being happy with the direction of the company, the carrier continues to strive for more reliance on a self-service model and moving away from a traditional model. T-Mobile keeps on subtly pushing for a heavier reliance on the […]
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