AI-Powered Multilingual Grievance Redressal System to Revolutionize CPGRAMS ...Middle East

Devdiscourse - Opinion
AI-Powered Multilingual Grievance Redressal System to Revolutionize CPGRAMS
source : Devdiscourse ( Middle East ) () 223
In a significant step towards enhancing citizen-centric governance, the Department of Administrative Reforms and Public Grievances (DARPG) has signed a Master Service Agreement with Digital India Bhashini on March 28, 2025. This agreement marks the beginning of a transformative initiative to integrate a multimodal, multilingual e-Governance solution into the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). This initiative is in direct alignment with the directions of the Prime Minister of India to bring qualitative improvements to the grievance redressal mechanism, ensuring it is more accessible, sensitive, and meaningful for the citizens of India.

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