Morrisons has apologised to customers for delayed Christmas dinner orders after suffering a system glitch on one of the busiest shopping days of the year for supermarkets.
Customers complained that their More Card discounts, Morrisons’ loyalty system, have not applied at the tills or they have been told food deliveries will be late.
The Morrisons website has also experienced issues on Monday with outages and some pages being slow to load.
A spokeswoman for the supermarket said: “This morning we are experiencing some system issues which are principally impacting some More Card discounts and Click and Collect orders.
“For More Card customers who have Morrisons Fivers to redeem, these will be done manually in store by colleagues.
“And if More Card prices are not registering, we will apply a 10 per cent discount to the customer’s entire shop.”
Customers took to social media platform X to complain that loyalty prices did not apply at the tills, leaving them without the discounts they were expecting, or that they could not redeem their £5 vouchers.
One user said that their shop cost them “£50 more than it should have been” because their More Card did not work and in-store staff did not inform them of the issues before paying.
Others said they found out at the till that the savings were not applied, but instead would be added to their loyalty card as points.
UK travellers face 'perfect storm' of getaway chaos as 'grey Christmas' looms
Read MoreThe problems come on one of the most important shopping days of the year, with 23 December set to be the busiest single day for supermarkets, according to analysts Kantar.
Customers also complained that they have been informed of delays to their home deliveries or click and collect orders on Monday.
One X user posted that they booked a delivery slot “months ago and seriously concerned I’m going to be without food for Christmas”.
What can you do if your Christmas delivery is delayed?
People waiting for food deliveries have been warned that they will arrive late today – but Morrisons said customers will be contacted directly if this is the case.
For those waiting to pick up food through a “click and collect” order, the supermarket has urged people to wait to be told their order is ready before heading to the store.
Morrisons said: “For Click and Collect orders, we are asking customers to wait for an email to inform them that their order is ready for collection before heading to store.
“Some home delivery orders may be arriving late today – and we will be communicating directly with those customers affected.
“We sincerely apologise to our customers for this inconvenience.”
Read More Details
Finally We wish PressBee provided you with enough information of ( Morrisons Christmas food deliveries delayed after click and collect glitch )
Also on site :
- At least 7 dead after wave of explosions hit southwest Colombia, authorities say
- Popular Dunkin’ Menu Item Gets a ‘Glow-Up’ in Limited-Edition Release
- Term Sheet Next: How Facebook’s former chief revenue officer is coaching the next generation of startup founders