Amazon India launches AI chatbot Rufus ahead of its festive sale event ...Middle East

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Amazon India launches AI chatbot Rufus ahead of its festive sale event
source : Business Standard ( Middle East ) () 57
E-commerce major Amazon India has launched a new generative AI-powered conversational shopping assistant, Rufus, ahead of the start of its festive sale event. Rufus enables natural language interactions within the Amazon app, making it easy to ask product-related questions, get recommendations, or compare products, the company said. "Whether typing or speaking, customers can now enjoy a more intuitive shopping experience, further enhanced by AI-powered tools like personalised recommendations and Alexa for seamless shopping assistance," Saurabh Srivastava, Vice President, Categories, Amazon India said. It has also introduced AI-Generated Review Highlights, which make use of Generative AI to p

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