Delta passengers are angry, but will be back. They have little choice ...Middle East

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By Chris Isidore, Jaide Timm-Garcia and Isabel Rosales, CNN New York (CNN) — Delta Air Lines stranded an estimated half million passengers in its service meltdown last week, leaving many sleeping on floors of airports, frustrated and angry at their inability to complete their trips, unable to find their bags or get answers from the airline. But the fact is no matter how mad they are, most of them will return to the airline in the future. To paraphrase the old song, for most travelers, breaking up with an airline is hard to do. The reality of the American air travel system is that powerful forces keep passengers flying the same carriers, even after service meltdowns like Delta just suf

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Last updated : 28 July 2024 clock 08:13 PM

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Delta passengers are angry, but will be back. They have little choice ...Middle East

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