IndiGo working on better automated responses to complaints, queries ...Middle East

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IndiGo working on better automated responses to complaints, queries
New Delhi: The usual scripted automated responses to queries and complaints on social media platforms can be frustrating and airlines are increasingly realizing that it impacts the customer experience and hurts brand value. India’s largest airline has noticed this as a problem over the past few weeks and has started working on technological solutions to […] The post IndiGo working on better automated responses to complaints, queries appeared first on NY Times News Today.

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