Apps Were Supposed to Make Life Easier. What Happened? ...Middle East

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Apps Were Supposed to Make Life Easier. What Happened?
On a recent vacation, the United Airlines app staunchly refused to load my boarding pass. After waiting in a long line for a desk agent, I used Hilton’s app to check into my hotel remotely, which was convenient right up until I went to my room and found the app-based digital key Hilton had been promoting didn’t work, making me trudge down to the lobby for a keycard. Then, with the restaurant’s menu behind a QR code and the hotel’s Wi-Fi struggling, I had to eat roaming fees just to decide the duck sounded nice. None of these were crises, but they were all annoying, a reflection of a world where every service has been crammed into an app or hidden behind a QR code regardless of how little b

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