McDonald’s scraps AI trial after bacon added to ice cream – media ...News

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McDonald’s scraps AI trial after bacon added to ice cream – media
The fast food giant will remove voice ordering tech from over 100 outlets by the end of July, the company has reportedly said McDonald’s is scrapping its AI drive-through trial after videos of order mix-ups, including bacon being added to ice cream, went viral.    The US fast food chain has been testing a voice recognition system developed by IBM to process orders since 2021. However, reliability of the AI-powered technology has been called into question after customers reported errors in their orders and shared comical mishaps on social media. McDonald’s has instructed franchisees to remove the AI-assisted tech

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