McDonald’s to end AI trial in us over ordering mishaps ...Middle East

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McDonald’s to end AI trial in us over ordering mishaps
LONDON: McDonald’s is removing AI-powered ordering tools from its drive-thru restaurants in the US after customers shared experiences of the technology going wrong online.The system, developed by IBM, uses voice recognition to process orders and had been used at more than 100 McDonald’s restaurants since first being introduced as part of a test in 2021.But its reliability had come into question after a number of videos and posts appeared online detailing ordering mishaps such as bacon being added to ice cream and hundreds of dollars worth of chicken nuggets being added to an order, reported PA Media.According to trade publication Restaurant Business, which first reported the news, McDonald’s

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