Why One New York Health System Stopped Suing Its Patients ...Middle East

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Why One New York Health System Stopped Suing Its Patients
source : KHN ( Middle East ) () 38
ROCHESTER, N.Y. — Jolynn Mungenast spends her days looking for ways to help people pay their hospital bills. Working out of a warehouse-like building in a scruffy corner of this former industrial town, Mungenast gently walks patients through health insurance options, financial aid, and payment plans. Most want to pay, said Mungenast, a financial counselor at Rochester Regional Health. Very often, they simply can’t. “They’re scared. They’re nervous. They’re upset,” said Mungenast, who on one recent call worked with an older patient to settle a $143 bill. “They do think ‘I don’t want this to affect my credit rating. I don’t want you to come take my house.’” At Rochest

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