Air Canada forced to honour refund policy made up by AI chatbot ...Middle East

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Air Canada forced to honour refund policy made up by AI chatbot
After months of trial, a civil court told Air Canada that it must refund a customer who was given incorrect information about refunds by an AI chatbot on the company’s website. The company had argued that the chatbot was a separate legal entity and that it was not responsible for its actions. Jake Moffat, the petitioner in the case, visited Air Canada’s website immediately after his grandmother died, reports Ars Technica. He was unsure about how the airline’s bereavement rates worked so he asked the chatbot on the website to explain. But the chatbot misled him by asking him to book a flight immediately and then to request a refund within 90 days. That was not how it worked. This is what

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