An Air Canada chatbot lied to a passenger about bereavement discounts ...Middle East

Quartz - Economy
An Air Canada chatbot lied to a passenger about bereavement discounts
source : Quartz ( Middle East ) () 49
A Canadian tribunal has ruled that Air Canada must pay damages to one of its passengers for misleading advice given by its customer service chatbot, which resulted in the passenger paying nearly double for their plane tickets.Read more...

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