Bad customer service puts $3.7 trillion in sales annually at risk ...Middle East

Quartz - Economy
Bad customer service puts $3.7 trillion in sales annually at risk
Bad customer experiences could cost organizations around the world $3.7 trillion annually, according to new research by the experience management company Qualtrics XM Institute. This figure is up 19% ($600 billion) from the company’s projections last year.Read more...

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