Are your most impactful guest interactions happening pre-arrival? ...Middle East

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Are your most impactful guest interactions happening pre-arrival?
Room location preference. Additional required amenities. Early arrival inquiry. Daily, hotels experience a steady stream of post-booking, pre-arrival requests. Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. Yet, hotels often fail to recognize that pre-arrival engagement has more of an impact on the guest experience than the perfunctory front desk key pick-up ritual.

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