ONDC has completely automated grievance redressal system: CEO T Koshy ...Middle East

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ONDC has completely automated grievance redressal system: CEO T Koshy
The government-promoted Open Network for Digital Commerce has a completely automated grievance redressal system and an online resolution mechanism is also being enabled, ONDC CEO T Koshy said on Tuesday. ONDC is an initiative of the commerce and industry ministry to create a facilitative model to help small retailers take advantage of digital commerce. It is not an application, platform, intermediary or software but a set of specifications designed to foster open, unbundled, and interoperable open networks. "Just like ONDC enables searching for a product and buying for a product... it also enables (filing of) complaints. The complaints seamlessly go through from the buying side to the sellin

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