United Airlines rolls out new app features to assist travelers during delays, cancellations ...Middle East

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United Airlines rolls out new app features to assist travelers during delays, cancellations
Chicago-based United Airlines says when flights are delayed or canceled it will use its app to send customers options for rebooking and, in some cases, vouchers for meals and hotel rooms. United said Thursday that it began testing the service on its app late last year and found that it reduced the number of people waiting in airports lines to speak to airline agents. Airlines are under pressure from the Biden administration to improve customer service. The Transportation Department said recently it would begin writing new rules to require passenger compensation when the airline causes delays and cancellations. United’s chief customer officer, Linda Jojo, said the new app features w

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