Treat customer as God: MoS Finance calls for boost in banking services ...Middle East

Business Standard - Economy
source : Business Standard ( Middle East ) () 39
Calling for further improvement in banking services, Minister of State for Finance Bhagwat K Karad urged banks to treat their customers as God. Banks should focus on improving their customer service and work towards reducing pain points, Karad said while addressing a Customer Meet programme organised by Bank of Maharashtra (BoM) earlier this week. At the same time, he asked customers to be responsive and prompt in repayment of loans so that banks are financially healthy. With regard to Kisan Credit Card (KCC), he urged banks, including BoM for expanding the reach of KCC scheme to more farmers and ensure time-bound saturation. The banking industry needs to serve small and marginal farmers, yo

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