For a More Effective Service Desk, IT Should Move from Traditional Metrics to Measuring and Acting on Customer Feedback, Says Info-Tech Research Group ...Middle East

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For a More Effective Service Desk, IT Should Move from Traditional Metrics to Measuring and Acting on Customer Feedback, Says Info-Tech Research Group
source : PR Newswire ( Middle East ) () 33
Asking customers for feedback and then doing nothing with it is worse than not asking for feedback at all. TORONTO, Dec. 19, 2022 /PRNewswire/ - Many service desks continue to rely solely on traditional metrics, which results in an increasing number of dissatisfied users and leaves IT...

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