Calling by loan recovery agents at odd hours unacceptable: RBI Governor ...Middle East

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Calling by loan recovery agents at odd hours unacceptable: RBI Governor
source : Devdiscourse ( Middle East ) () 26
Calling at odd hours and use of foul language by loan recovery agents is unacceptable, Reserve Bank of India (RBI) Governor Shaktikanta Das said on Friday. "In the context of customer service, another area which is engaging the attention of the RBI is the harsh recovery methods used by certain lenders, without having adequate checks and controls over their recovery agents," Das said at an event here.

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