As part of its wider digitalisation agenda, Vodafone Qatar introduced Saturday Labeeb, an Artificial Intelligence (AI) chatbot that is available for customers on the Vodafone App. A key part of the company’s continued efforts to drive digital transformation in the market and customer usage of its digital channels, Labeeb is also one of the first AI-powered chatbots in Qatar. Labeeb currently provides customer services that relate to the most widely used features on the App, such as bill payments, top-ups, add-on management and special offer information. Labeeb is enabled via natural language processing capabilities blended with machine learning and provides multi-lingual support i
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