Microsoft said that as of Friday morning. users may still “be unable to connect to multiple Microsoft 365 services.” While it noted an “encouraging recovery progress in Europe,” with some access in North America “also improving,” it acknowledged that users may still experience “intermittent issues” as recovery actions continue and major gaps persist.
Outlook and Teams are widely-used workplace applications, with hundreds of millions of users. The disruption to the services has left some affected workers unable to access their emails, host meetings, or complete other Microsoft-dependent office tasks.
Baltimore County Government said its staff are "currently unable to send or receive emails due to the widespread Microsoft outage,” but assured the public that 911 and other essential County services had not been affected. The City of Jacksonville, Florida, and City of Austin, Texas, reported similar disruptions to its email capabilities.
Users of two leading artificial intelligence companies, OpenAI and Anthropic, reported failures involving Microsoft 365 integration tools.
The outage also impacted Britain’s National Health Service (NHS), raising concerns about over access to appointments and hospital schedules. Some NHS practices have reported not being able to send or receive emails, while others are still assessing the overall impact of the outage. Patients have been advised to make contact via phone rather than using email. As a result, some NHS boards have warned of an increased demand across phone lines.
In India, the outage disrupted operations at several airlines, with IndiGo and Akasa Air reporting problems related to its customer-support email services.
"They believe they are dealing in some ways similar to what we saw with respect to CrowdStrike, where there is an update that has gone awry," Burke said at a press conference.
The current Microsoft outage began Thursday and peaked in the afternoon, with outage-tracking website Downdetector.com recording nearly 130,000 reports of Outlook problems and more than 45,000 reports involving Microsoft 365 in the U.S. around 1 p.m. E.T.
How Microsoft is responding
Engineers were also exploring additional measures, such as actively restarting and validating affected servers and using automated recovery systems to find and restart unresponsive servers, in an effort to speed up the recovery.
This isn’t the first time Microsoft has experienced an outage. In addition to the 2024 CrowdStrike incident, the company also experienced disruptions affecting Microsoft 365 in January this year and flagged connectivity issues across multiple regions with its Azure cloud platform in October last year.
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