Microsoft Friday morning said it is seeing “encouraging recovery progress” after major outage affected hundreds of thousands of Microsoft 365 and Outlook users across the globe.
In an update posted at 6 a.m. CT, Microsoft said service availability and email delivery performance was improving “across a growing portion of affected Microsoft 365 infrastructure.”
Microsoft said service in Europe and Japan was becoming more stable, and that service in North America was also improving.
“However, some users may still experience intermittent issues as recovery actions continue,” the post said.
In the NBC 5 Chicago newsroom, some emails hit Outlook inboxes around 6 a.m. Producers also reported emails being successfully sent, with about a 30-minute lag time.
Over 430 million people use Microsoft 365 apps, Microsoft said on its website.
When did the outage start?
The company said it determined the problems that started around noon Thursday were in part because a “portion of infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors.”
In a later update, the company said the elevated load was not from an increase in traffic but instead from a number of servers that “unexpectedly” became unavailable and prompted a strain on the remaining infrastructure, and that their technicians were also working to address a problem that was causing servers to become unavailable after failing automated health checks.
Friday, the company said it did not have any indication that the outage was caused by malicious activity and would treat the incident “with urgency and priority until full resolution.”
When is Microsoft Outlook expected to be back up?
Microsoft’s Friday morning post said the company was “focused on addressing the remaining areas of disruption and improving service consistency across affected regions.”
The company said reducing email queues and backlogs remains their priority. Microsoft added that its “extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.”
The company said it would release another update on the status of the outage at 7 a.m. CT.
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