Qatar has been ranked second on the Government Electronic and Mobile Services (GEMS) Maturity Index 2020, among 15 Arab countries covered by a report issued recently by the United Nations Economic and Social Commission for Western Asia (ESCWA). GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. It measures and compares the year-on-year performance. It also allows to track the progress in the switch to e-services, by annually comparing the national performance. The index
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