American Airlines flights are being held at airports around the country as the company deals with what it’s calling a “systemwide IT outage.”
An alert from the FAA’s Operational Information System indicated all flights that have not taken off at airports around the country would be held at those gates due to the ongoing outage, which is impacting the company’s technological infrastructure.
On social media, the company is replying to customers seeking information about the issue that they are dealing with a “systemwide IT outage,” and that they are efforting to fix the issue.
In addition to grounding flights, the airline says they are unable to provide service on their mobile apps for customers looking to book or change flights, and they are also unable to answer phone calls to their customer service lines.
It is unclear what led to the systemwide outage, or how long it will take for services to be restored.
NBC Chicago has reached out to American Airlines seeking comment on the issue.
We will update this story with details as they become available.
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