Like every other industry, the pandemic took the insurance industry also by surprise. However, insurers in the UAE like Tokio Marine responded quickly by stepping up to the challenge, supporting local businesses and communities. From providing motor insurance discounts to healthcare and front-line workers to flexible payment options, we have stood by our customers. Those insurers who were already on the path of digital transformation have been able to adapt quickly and easily to the changes brought about by the pandemic. They have understood the importance of direct communication with customers and taken an approach of proactive customer-driven support. The pandemic has acted as a unique op
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