State Farm violated the law hundreds of times in a sampling of 220 cases, Insurance Commissioner Ricardo Lara said. The maximum penalty amount allowed by law would be around $4 million if State Farm is found to be "willful" in violating state law. Regulators may also temporarily suspend the company's license, effectively prohibiting the state's largest home insurer from writing new policies for a year in California.
State Farm said in a statement it rejected any suggestions it "engaged in a general practice of mishandling or intentionally underpaying wildfire claims" and called the state's insurance market "dysfunctional." The company said it has paid out more than $5.7 billion on 13,700 auto and home insurance claims related to the fires.
The legal action comes as California struggles with an ongoing insurance crisis, where companies are boosting rates, limiting coverage or pulling out completely from regions susceptible to wildfires and other natural disasters. In 2023, several major insurance companies, including State Farm, either paused or restricted new coverage in the state. They said they can't truly price the risk on properties as wildfires become more common and destructive due to climate change.
Lara last year also approved State Farm's request to raise premiums by 17% for homeowners to help the company avoid a financial crisis after the LA fires. State Farm also agreed to not cancel any new polices this year in an agreement with the department and a consumer group in March.
"Our investigation found that State Farm delayed, underpaid, and buried policyholders in red tape at the worst moment of their lives. That is unacceptable, and we are taking decisive action to hold them accountable," Lara said in a statement.
In one case, State Farm waited nearly three months before starting to investigate a claim, according to the state. In another, the company delayed paying a customer for months while internally acknowledging the payment should have been approved. The company also caused confusion for a customer after assigning a dozen claim adjusters to the case within four months.
State Farm is the second insurer to face legal actions from the state over its handling of LA fire claims. The department is also seeking remedies against the FAIR Plan for denying smoke damage claims. The plan is an insurance pool that all the major private insurers pay into, and the plan then issues policies to people who can't get private insurance because their properties are deemed too risky to insure.
"Survivors' ability to access their insurance coverage is foundational to LA recovery," Newsom's statement said. "People need accelerated relief, and we're not going to sit by while companies slow-walk claims and make it harder for families to rebuild. We're standing up for survivors by holding insurance companies accountable — especially when they delay or deny what people are owed."
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