ROCHESTER, N.Y. — Rochester General Hospital has a new president. News10NBC Investigative Reporter Jennifer Lewke sat down with Dr. Randy Green on Tuesday to talk about his plan for thinning out an always-packed emergency room, his vision for improving patient care and what the future might look like with the use of more medical AI and technology.
Dr. Green was previously the Executive Medical Director of the Sands-Constellation Heart & Vascular Institute at RRH. He will continue his clinical and surgical practice as a heart surgeon while also assuming the duties of President.
Jennifer Lewke (News10NBC): “We’ve seen our health care system stretched to the max over the last several years, that had to weigh on you when you decided to take this job?”
Dr. Green: “Every part of our system, every specialty is stretched, part of taking the role was the opportunity to deal with that.”
One of the first things on his agenda is recruitment and retention. He has some plans for programs that will offer upward mobility to those who commit to RGH and is hoping to continue to cut down on contracted nurses. “We are using far less than we have in the last two or three years, I think we’re down to almost an appropriate level of using traveler nurses,” Dr. Green says.
There’s also no doubt that to keep up with the crushing demands on the health care system, they’re going to have to step outside the more traditional ways they’ve been caring for people. “I think there are opportunities to expand the use of technology to make care more efficient, tele-health, tele-radiology, we have opportunities to use advanced imaging to more quickly diagnose patients,” Dr. Green explains.
Jennifer Lewke: “What is your vision for improving the patient experience because most of us are probably only ever going to be a patient here, not an employee?”
Dr. Green: “I think it starts with feeling safe, safe and secure in the environment. It also starts with friendly faces walking down the hall…Once you get to an office, it has to be a very connected experience with the provider and that starts with the front desk and the person rooming the patient, the nurse and eventually a great deal of competence on the part of the provider. I want people to look back and say, “I didn’t want to be in that office, I didn’t want to be in that hospital or have a procedure but that’s about as good as it could have gone.””
Jennifer Lewke: “You brought up safety… I understand you’ve only been on the job for about a week but a few weeks ago there was a situation where someone made it through security, up to the 4h floor and threatened a nurse with a gun. What can you share with me about where the investigation into that situation stands?”
Dr. Green: “We are taking it very seriously obviously; the incident is under review right now. I’ve been on the job for about 5 days now, so we are getting all the information together to understand precisely what happened. What I can share is that we’ve beefed up security, we’re adding 18 more peace officers that will join our staff with our security team in one month…We’re installing additional scanners, we have guards stationed at other areas of the hospital and we’ve locked down certain entrances to ensure that only appropriate badge personnel can enter and leave.”
Jennifer Lewke: “I mean, from what I understand this man was able to get by security with a gun… how does that happen? Did anyone run after him when they realized he had a gun; how did he get upstairs?”
Dr. Green: “Listen, we are talking to staff, talking to patients, we are listening to the people who were part of the encounter and what I can say as the new president is that I am committed to the safety of our patients and our staff and we will do whatever is necessary to make this place feel like where you want to get care safely and where you want to work because you know it’s a safe environment.”
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